Shipping & Return Policies
Last Updated: [December 15th, 2024]
Thank you for shopping with miel. We want to ensure you have the best experience possible. Below is our shipping and return policy to help you understand how we handle your orders.
1. Shipping Destinations
We currently ship within Canada only. If you do not see your country listed, please contact us at customerservice@pressonmiel.com
2. Processing Time
As all of our press-ons are handmade, therefore please allow 5-7 Business Days for order processing time (Not Including Shipping Time).
If we experience a high volume of orders, shipments may be delayed. We will notify you via email if there is a significant delay. Please ensure that you can wait before placing your order.
3. Shipping Methods and Rates
We offer the following shipping options:
We offer free shipping Orders over $95.00
- Standard Shipping: delivery within 3-9 business days - $14.90
- Expedited Shipping: delivery within 1-2 business days - $21.90
- International Shipping: currently not available
Shipping rates are calculated at checkout based on the weight of your order and the destination.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the link in the email or by visiting Canada Post Tracking Page.
5. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at customerservice@pressonmiel.com. We will assist you in filing a claim with the shipping carrier.
6. International Duties and Taxes
For international orders, please note that you may be subject to import duties and taxes. These charges are not included in the shipping cost and are the responsibility of the recipient. We recommend checking with your local customs office for more information.
7. Changes to Your Order
If you need to change or cancel your order, please contact us as soon as possible at customerservice@pressonmiel.com. Once your order has been processed or shipped, we may not be able to accommodate changes.
8. Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please feel free to reach out to us at customerservice@pressonmiel.com
Thank you for choosing miel.